Infrastructure Engineer

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich, Sevenoaks and Bristol. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: property, corporate services, litigation and private client advisory.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.

Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do.  RollOnFriday recently ranked us as the 5th best law firm to work at in 2024.

With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership.

The role is part of the Infrastructure team which installs and maintains both On Premises & Cloud infrastructure, hardware, software & services as part of the larger IT team.

The IT Team is responsible for all aspects of IT across the business, covering User Support, Infrastructure, Network, Security, Data and Development Teams.

This role is working alongside other Infrastructure team members to perform BAU tasks, 3rd line support to our service desk and resource to projects deploying new services in accordance with best practices and other established business requirements.

It involves the ongoing maintenance and configuration of already deployed infrastructure which includes monitoring and testing of underlying platforms, including backup and DR, and proactive maintenance where required. It also involves the deployment of new technology to meet business requirements or improve existing processes.

Wherever possible contribute to continuous improvement of underlying services.

• Monitoring of current servers and services picking up and correcting faults before they cause disruption
• Deployment, monitoring and maintenance of physical and virtual servers
• Maintenance and monitoring of server vulnerability patching process
• Maintenance and monitoring of physical hardware patching process
• Maintenance of Azure cloud infrastructure
• Monitoring and liaising with Backup and DR as a Service solution
• Performing and reporting on tests of Backup and DR solutions
• Deploying and updating where appropriate server-based applications and services
• 3rd line support of Birketts services and liaising with 3rd party support services
• VMWare administration and updates
• Assisting with project work as required
• Travel as required across offices in East Anglia, London, Kent and the Southwest

Essential Experience:

• Working in an Enterprise IT environment
• Monitoring and responding to environment alerts
• Managing a highly available VMWare Datacenter environment
• Backup and DR systems
• Azure Infrastructure
• Hardware maintenance
• Supplying 3rd line support to users

Beneficial Experience:

• Familiarity with Active Directory and Azure Active Directory and related service e.g. DNS, DHCP etc.
• Zerto experience
• Maintaining and patching servers to eliminate critical vulnerabilities

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• 25 days holiday (FTE) plus Bank Holidays (rising with service up to a maximum of 30 days). 
• Long Service holiday award – 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme 
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Agile/Hybrid Working Policy
• Dress for your Day Policy

https://www.birketts.co.uk/recognition-reward-benefits/

Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. 

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.

We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.